Pekkala, Janne & Sanna Peltonen, Miia Lammi (2019). Service orientation based tool for assessing and improving service design and development practices in manufacturing industry. The Design Journal, 22:sup1, 2089-2103, DOI: 10.1080/14606925.2019.1594932
Lammi, Miia & Petri Helo, Juha Arrasvuori, Pirjo Yli-Viitala, Janne Pekkala, Sanna Peltonen (2018). Development of a rapid co-prototyping environment for industrial services. In DS 92: Proceedings of the DESIGN 2018 15th International Design Conference p. 1197-1208. https://doi.org/10.21278/idc.2018.0274
Tämä tutkimusraportti kuvaa Pohjanmaan alueen yrityksien palveluliiketoiminnan nykytilaa, kehittämistavoitteita sekä tulevaisuuden näkymiä digitaalisessa palvelullistumisessa. Raportti koostaa tulokset yrityshaastatteluista, jotka toteutettiin osana Digikasvu-projektia.
This report describes the current level of service business, development goals and future prospects for digital service provision for companies in the Ostrobothnia region in Finland. This report summarizes the results from the company interviews and creates an overview to companies needs for developing their skills and practices.
Lammi, Miia (2017) Emotional service experience toolkit for servitization, The Design Journal, 20:sup1, S2667-S2678, DOI:10.1080/14606925.2017.1352778
Pekkala, Janne & Salu Ylirisku (2017) The Role of Design Concepts in the Development of Digitalized Industrial Services, The Design Journal, 20:sup1, S2813-S2822, DOI: 10.1080/14606925.2017.1352792
Peltonen, Sanna (2017) Changing roles. Role theoretical approach to customer involvement in industrial service development, The Design Journal, 20:sup1, S2605-S2615, DOI: 10.1080/14606925.2017.1352772
This paper reports the results of a survey conducted by Design Centre Muova. In the survey two background questions formed the ground for the content. Firstly, the research team was interested in investigating how game companies, especially start -up companies integrate their potential customers in the branding and secondly, how the companies perceive the branding in their organization, what kind of issues are considered and how they evaluate their resources and capabilities.
Niinimäki, Kirsi, Pekkala, Janne, Peltola, Sanna & Person, Oscar (2015) Stepping into the future with design. EAD2015 The Value of Design Research, European Academy of Design, 22-24 April, Paris France.
The role and importance of service business has increased in last decades. Services offer possibilities for a competitive advantage but this require continuous service development in order to improve value creation of customers. Design Centre MUOVA studied the status of service business and service innovation and design in Finnish companies in a national survey. The study pointed out that companies need to tackle service innovation and business in a strategic manner including commitment to service business, proper resourcing, and suitable tools. Service-oriented companies succeed better in service innovation, which encourages other companies to harvest the potential of service business.
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