Digital and Sustainable Service Innovation for the Cultural and Creative Sectors project aims to tackle challenges created by COVID-19 and future crises by developing the skills of unemployed, employed and self-employed people and micro and small organisations in the cultural and creative sectors to foresee and react to changes, using service innovation and service design. The project therefore helps them maintain and enter the labour market, and enhances their ability to employ themselves and others.

The skill areas focus on innovating and reinventing services, making services of products to be delivered to customers in the new post COVID-19 society, harnessing digitalisation, and strategic foresight to tackle any future challenges and changes.

Information about the project

Expected results

The PDF on Service Design explains what service design is.

The Service Competency Framework Report on service innovation and service development, and in cultural and creative sectors.

The ServiceDigiCulture handbook for people working in cultural and creative sectors using the toolkit supports provides instructions using the toolkit, learning service innovation and rethinking services during and after the training.

A handbook for trainers provides support to trainers working with people in cultural and creative sectors.

The Sustainable Strategic Foresight Guide helps people working in the cultural and creative sectors foresee, understand and react to societal and sectoral changes using service innovation. The guide will enable purposeful service innovation linked to strategy, sustainability and foresight.

The project consortium

Vaasa University of Applied Sciences’ research and development unit Western Finland Centre MUOVA  (Finland; coordinator)

Foundation for the Development of International and Educational Activity – FRAME (Poland). Fundacja Rozwoju Aktywnosci Miedzynarodowej i Edukacyjnej



CLUB 9000 (Bulgaria)

Österbottens Hantverk rf (Finland)


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Project in a nutshell

Project name: Digital and Sustainable Service Innovation for the Cultural and Creative Sectors

Short name: ServiceDigiCulture

Project duration: 1.6.2021 – 31.5.2023

Programme: EU Erasmus+ Cooperation for innovation and the exchange of good practices, Strategic Partnership for Adult Education, Development of Innovation

Project number: 2020-1-FI01-KA227-ADU-092663


This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Ota yhteyttä!

Tanja Oraviita

Project manager

+358 40 163 2940