SERVING SMES | FREE ONLINE WORKSHOP | 10.12.2020 | 10-12:00 (UTC+2)

Muova Admin

Designing research, development and innovation services for eco-innovation. The aim of the event is to better understand SMEs as a customer using service design methods and design tools.

Strengthen your role in the eyes of industrial small and medium size companies. In the event, you will have an opportunity to learn how to apply service design tools to improve your own RDI services and customer understanding. The length of the workshop is effective two hours and is carried out remotely in Zoom. The event is free of charge.

1. Training material and videos on service design for developing RDI services
2. Guidance on the use of methods and evaluation of service ideas
3. Tools for your own use

Service design responds to ever-changing situations, challenges and customer needs in agile way.
We have created profiles, service ideas and service journeys based on customer research and interviews. Service design tools make it easier to understand and respond to customer needs. The event includes presentations and discussions for supporting your customer-oriented development. How do you serve your industrial SME customers?

Ecolabnet develops a RDI service network related to eco-innovation and the accessibility of services for SMEs in the manufacturing industry.

REGISTRATION.A links to the material and for the meeting will be sent to you in a confirmation message.

The event is in english.